Wolseley UK is committed to ensuring we meet the requirements of General Data Protection Regulation (GDPR) regulations which will apply from 25 May 2018.
If you are a Wolseley customer, and you would like to contact us regarding your account, please visit our customer website https://www.wolseley.co.uk/policies/
Wolseley UK Limited (“Wolseley”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This privacy notice aims to give you information on how Wolseley collects and processes your personal data through your use of this website, including any data you may provide through this website when you purchase a product or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Wolseley UK Limited is the controller and responsible for your personal data (collectively referred to as ”Wolseley”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Our full details are: Wolseley UK Limited, 2 Kingmaker Court, Warwick Technology Park, Gallows Hill, Warwick CV34 6DY
(Company Number 636445)
Data Privacy Officer: dataprivacyofficer@wolseley.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
We will collect and process the following data about you:
Information you give us. This is information about you that you give us by filling in forms on our site www.wolseley.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, company, telephone/fax number, your email address, purchasing, credit or debit card details (where relevant), delivery address and personal information to identify you as an additional security measure (e.g. Mother’s Maiden Name).
We may ask you to provide us with information regarding your personal or professional interests, demographics, experiences with products purchased, and contact preferences in order to provide you with further correspondence about our products and services. You are not obliged to provide this information, and you can opt out of this correspondence during registration
Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
Information we receive from other sources.
This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).
The above list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website, or send an email to our customer contact team. Other personal data is collected indirectly, for example by your browsing or purchasing activity.
We (and our trusted partners acting on our behalf) use information held about you in the following ways:
Information you give to us:
We will share your personal information with:
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data. Please contact us if you require further details.
Wolseley UK collects and uses customers’ personal data because it is necessary for:
Wolseley UK will use its best endeavours to protect the information you provide. Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.
To help us keep this information confidential you should:
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by clicking the Unsubscribe button in any communication from us. You can also exercise the right at any time by contacting us at:
Wolseley UK Limited
2 Kingmaker Court
Warwick Technology Park
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
If a user’s personally identifiable information changes we will correct, update or remove that user’s personal data as speedily as possible. You may request details of the personal information which we hold about you under the General Data Protection Regulation. If you would like a copy of the information held on you or would like us to, correct, amend or update your information please e-mail us at firstname.lastname@example.org.